Cancellation Policy
Effective Date: 18/07/2025
At Click2Curb, we understand that sometimes plans change. That’s why we offer a simple and transparent cancellation policy to ensure your shopping experience remains smooth and stress-free.
1. Order Cancellation Window
Orders can be cancelled within 12 hours of placing the order OR before the order is shipped (whichever is earlier).
After shipment, cancellation is not possible. However, you may initiate a return after receiving the item.
2. How to Cancel Your Order
You can cancel your order in one of the following ways:
Login to your Click2Curb account
Go to My Orders → Click on the order → Select “Cancel”
You can also request cancellation by contacting us via email or phone (details below)
3. Orders That Cannot Be Cancelled
Once the product is shipped, cancellation is no longer possible
Products marked as “Final Sale”, customized, or limited-time deal may not be eligible for cancellation
Orders placed using special coupons/vouchers may have non-cancellation clauses
4. Refund for Cancelled Orders
If your cancellation request is accepted:
Prepaid orders: Refund is initiated to your original payment method (card/UPI/wallet) within 2–4 business days
COD orders: No payment was made, so no refund is applicable
You will receive a refund confirmation email/SMS with refund tracking details
5. Auto-Cancellation by Click2Curb
We reserve the right to cancel an order under the following circumstances:
Product is out of stock
Payment failure or unverified transaction
Shipping address is incomplete or outside our serviceable zones
Suspected fraudulent activity
In such cases, the full amount will be refunded (if prepaid) and the customer will be informed via email/SMS.
6. Special Notes
Any cashback or wallet credits used will be refunded as per respective terms
Coupons used in a cancelled order may or may not be reusable — based on offer policy
Contact for Cancellation Support
If you face any issues cancelling your order or want assistance, feel free to reach out:
Email: admin@click2curb.com
Phone: +91-9876543210